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FAQ   Email Deliverability What is permission-based email? What is Your Privacy policy? Sharing and Usage Why did you receive this email? How can you stop receiving emails? Getting Started & General Information Is there training available? How does it work? What are your Guidelines? Mailing Lists How do I get my list into my Success Mail account? What if I don't have an email list? What happens to my list after you have uploaded it to my account? Can I use my contact list from Outlook, Yahoo Mail, Hotmail, etc ? Can people automatically unsubscribe from my mailing list? Can I include more information for people than just their email address ? Reports & Stats Can I see who has opened my email? Can I see who has clicked a link in my email? Can I see who has forwarded my email? How quickly do the reports update? Are the reports printable? Can I export the reports into Microsoft Excel? What does Success Mail do to make sure my emails get delivered? Pricing How does pricing work? Are there discounts for nonprofit organizations? Do I have to sign a contract to use Success Mail? What credit cards do you accept? What is your refund policy?   Email Deliverability What is permission-based email? Permission-based email is email sent to people who want it, in contrast to unsolicited email or spam. You obtain permission directly or have an existing customer relationship that implies the customer wants to receive your email. Many people, and certainly email marketers, have varying definitions of what constitutes permission-based email in terms of direct or implied consent.   Success Mail defines permission-based email as email the recipient clearly and specifically granted permission for you to send to them. Recipients must give you permission by joining your subscriber list or opting in to receive email messages.   To ensure your list is completely permission-based, you must adhere to a 100% Confirmed Opt-In policy when using this product.   Build your permission-based subscriber list by creating and placing a sign-up form, called an Opt-In Magnet, on the Internet. Visitors to your site can use the form to subscribe to your mailing list.   What is Your Privacy policy? We are an email marketing company who is committed to keeping your privacy. We require our clients practice permission-based email marketing. Our acceptable use policy states that unsolicited commercial email (spam) is not acceptable. Sharing and Usage We will not sell, license, share, transfer or otherwise disclose individual information to any third party. Why did you receive this email? If you received an email from us, it is because you have a prior existing relationship with one of our clients or someone has expressly shared this address to receive emails regarding this topic (opt-in).   How can you stop receiving emails? Each email sent through our system contains a link that allows subscribers to unsubscribe from receiving emails from the sender. If you wish to unsubscribe, follow the instructions in the footer of any email. Or forward a copy of the email to abuse@successmail.biz.   If you have any questions about our Anti-Spam Policy, please email us at privacy@successmail.biz. Getting Started Is there training available? You do not need training on our software because we do it all for you.  Our clients are busy professionals that are happy that we are taking this off of their "to do" lists.  We are the only company that offers this "full service" at no additional charge.      How does it work? After you sign up, you will email us your lists and content when you are ready to send out a blast.  Be sure to send us the information at least one week prior to your requested blast date.  Then, we get it sent out for you.   What are your Guidelines? Generally, you will be responsible to register for your own account unless you have made other arrangements with us. If for some reason, you choose to cancel your account, send us an email at info@successmail.biz for instructions.  You are fully responsible for taking the necessary steps with PayPal (402-935-2050 or www.paypal.com) to cancel your subscription. When submitting content for email blasts, be sure to remember that we will need to receive your information at least 5 business days before your requested email blast date. Unless an actual HTML file is submitted for your blast, we can not guarantee that your blast will look exactly like the original content.  This is due to reformatting in HTML. For all new users, we must send out a permission request form to your lists to make sure they approve of receiving email communications from you.  (This step is required by law.)  For all & existing users, all new contacts added to your lists must receive an email permission prior to sending a blast. What kind of reseller or affiliate programs do you offer? We offer several different options, please call us at 484-885-1000 x 1 for more information.       Mailing Lists   How do I get my list into my Success Mail account? Easy!  All you have to do is send an excel or text file of your list to us and we do it for you.   What if I don't have an email list? No problem...it's time to get started and we're here to help! At one point everyone started off without a mailing list, so your situation is not unique and we have powerful tools to help get things rolling. You can easily put a 'mailing list signup box' on your website that will allow your site visitors to easily & automatically enroll for your mailing list. We also encourage you to invite people to join your mailing list at conferences, trade shows, meetings, sales calls and any other time you're engaging your customer. Even though you don't have a large list now, we'll plant the seeds together and very soon your list will be growing fast.   We can also assist you in obtaining a worthwhile list of prospects.   What happens to my list after you've uploaded it to my account? Your list always remains your property. Success Mail will never rent, share or sell your list as is in accordance with our privacy policy. Once your list is uploaded it will be safe behind our secure firewalls and only you will be able to access it with your login and password.   Can I use my contact list from Outlook, Yahoo Mail, Hotmail, etc? Of course! You can easily export your contact list for these and other popular programs. In just a few minutes you can have those contacts imported into your Success Mail account.   Can people automatically unsubscribe from my mailing list? Yes. The entire process is automated. All someone has to do is click the 'unsubscribe' link in the footer of your email campaign and then they will be automatically blocked from future mailings.   Can I include more information for people than just their email address? Absolutely! You can include a variety of information in every subscriber file including their name, address information, phone number and more. This way all their information is at your fingertips!   Reports & Stats   Can I see who has opened my email? Absolutely! The second anyone opens your email, we record the exact date & time and present that to you in an online report.   Can I see who has clicked a link in my email? Yes! You can see a break-down of clicks for all the links in your email and can even drill down to the details and see which person clicked on each link. Of course, we'll show you the date & time that happened, too.   Does Success Mail show me information about bounces? Yes. Managing bounces is a very important part of email marketing and we make it easy. For each campaign you will see a total number of bounces. You can then view that list, export it, or use our list cleaning feature to block those addresses from future mailings.   Can I see who has forwarded my email? Absolutely! With Success Mail's "Forward To A Friend" feature, each person who receives the email will be able to forward it along to their friends and even attach a personal message. You will be able to see who is forwarding your message and spreading the word about your company.   How quickly do the reports update? Instantly and in real-time. The moment your email is sent the reporting kicks into high gear and tracks everything. If you send an email at 9:00am, you can login at 9:01 and follow all the action.   Are the reports printable? Yes. When you are viewing a report, you can click a 'printer friendly' version. This will create a nicely formatted version of the report ready to be sent to your printer.   Can I export the reports into Microsoft Excel? Of course! When viewing a report, you can choose to 'export' that information to a file. You can then open up the file in Excel and all other popular database programs for further manipulation.   What does Success Mail do to make sure my emails get delivered? We have relationships with ISPs and blacklist providers around the globe to help ensure your message gets delivered. Our ISP Relations department works on your behalf by sharing our policies and practices with ISPs thereby forging a relationship of trust between us and them. After all, ISPs want their customers to receive permission opt-in mailings and they trust Success Mail to screen all outgoing emails and only allow legitimate mailings to be sent.   Pricing   How does pricing work? Check out our pricing and services page to get a detailed list of our prices.  There are several plans to choose from, whether you want to do a single email blast or subscribe to a monthly subscription.  You prepay for emails you would like to send out.   Are there discounts for nonprofit organizations? Yes.  Nonprofits organizations receive at 20% discount.   Do I have to sign a contract to use Success Mail? Yes, we require you to sign an agreement form.  However, you may cancel at any time.   What credit cards do you accept? We accept all major credit cards through Paypal.    What is your refund policy? We do not offer any refunds.  Please be sure to read our site thoroughly and email us with any questions prior to making any changes to your account.